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: How is this achieved at the County of San Bernardino? In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding mor ....

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.... write a work order stating the request and/or problem that was to be solved through automation. The work order would then find its way to ISD (Information Services Department) where it would be assigned to a programmer analyst who would do an in-depth analysis with the help of the ASU analyst and define the requirements for the automation project. The programming would begin and soon, a new program was created and deployed. The requests and problems soon began to multiply and expand until it was like a virtual snowstorm of requests, too many for one small unit to keep under control. Help arrived around 1990 in the form of the Automation Proje ....