Beginning of Essay
In the food and Hospitality industry, stomers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about. Customer relations techniques include a num ....

Middle of Essay
.... Through effective observing, listening and questioning, staff are able to accurately identify the customers needs and expectations. Staff should then ensure that these needs are met and exceed so the customer has an enjoyable time. Providing appropriate service to the customer is needed because the customer might be allergic to some foods such as MSG, wheat, food colourings or dairy products. Good service personal have these attributes effective verbal and non-verbal communication, sensitivity to special needs and anticipation of unexpressed needs, offering courteous service, advice and information, promoting establishment and its products, and promo ....