Beginning of Essay
Within this report I will discuss the need for Fresher Plc to implement Total Quality throughout its organisation. This will mean that there will need to be an understanding of what Total Quality Management is, what approach to take and how the company will have t ....

Middle of Essay
.... it should be used. Quality can be defined as total conformance to requirements : these requirements are the total customer requirements, not just a product or service specification. TQM generally requires a change in how a company operates. Quality must be the priority of every employee and for their efforts to be focused on the prevention of errors. The underlying principles of TQM include  Focusing the organisation on satisfying customer needs  Developing and tapping the full human potential of all employees  Including everyone in the efforts to find better ways  Managing business processes, not just function ....