Beginning of Essay
Why would I decide to write my paper on waiting lines? It is estimated that an average person spends a full one tenth of his or her waking moments waiting for things. That is a powerful figure and that is why this was so interesting to me. When it comes to the ....

Middle of Essay
.... that is ready, paid for, in transit or possibly even right in front of their face. Though waiting is a very important part of internal operations, the focus of my paper and research was geared towards the average "Joe Q. Customer." More specifically, any in person transaction rather than the waiting commonly associated with waiting for a back order or something to get shipped out. Mostly having to do with randomly arriving customers. Waiting lines are of particular importance to these types of industries for one main reason. Waiting as the book points out is not seen as a "Value Added" activity. This means a customer may tend to associate wa ....