Beginning of Essay
As a consultant hired to improve communication within the CareLink department amongst staff and management, an observation was made on how information is communicated to the staff. Management normally has Janie, Administrative Secretary type a memo and distribut ....

Middle of Essay
.... begin to ask for citizenship or legal resident documentation before enrolling in the CareLink program. If documentation is not available the patient will be denied membership. (Simmons, Mrs. Juanita to Member Service & Education staff. 13 June 1998. Process Change - Residency Issue.) The communication effort failed via memo in this situation. The memo was typed and distributed June 13th. The only time the ten Member Service Representative received their correspondence is when they need to come in for our monthly staff meeting. Unfortunately July's staff meeting was not held until the second Friday of that month due to the first Friday being July ....